Entrepreneurs and investors of Tatarstan can contact government agencies on Public Services

According to the Ministry of Economic Development of the Russian Federation, a business feedback platform has been launched in all regions of the country. Tatarstan became one of the 29 pilot regions where the service started operating in September 2024.  

Entrepreneurs from any region of the country can now apply on the Gosuslugi portal. The system started operating in September in 29 pilot regions and now covers the whole of Russia. 

"More than 1,700 business messages and appeals from 29 pilot regions have been submitted through the PIC Business. Most often, investors consult on obtaining permits and information on business support measures. A wide classifier of requests automatically schedules requests to responsible regional government agencies for prompt processing of requests," Svetlana Gorchakova added.

You can leave a request 

    • In Gosuslugi
• Via the widget "Are you having difficulties doing business in the region?":

    • on the websites of sectoral regional ministries and departments, as well as local governments
• on the investment portal of the region
• on the websites of regional organizations that provide support to entrepreneurs and investors
    • In the mobile application "Gosuslugi. We decide together"

In Tatarstan, you can send an appeal by following the link: https://www.gosuslugi.ru/help/obratitsya_business.  

For simple consultations, the average time for reviewing an application does not exceed 5 days. If an examination of the investor's documents is required, the response period is from 5 to 10 days. If the request contains information about a violation of the rights and legitimate interests of an entrepreneur, the response is provided within 30 days.

To improve the quality of responses and combat "unsubscribing", you can rate the quality of the response from 1 to 5 points. The PIC generates summary analytics on the number, quality, and topics of completed business requests. This will make it possible to adjust investment policy based on business needs at both the regional and federal levels.