About the Plan of implementation of the Concept of development of procedures for granting of the state and municipal services in electronic form

The order of the Government of the Russian Federation of June 9, 2014 No. 991-r approved the Plan of implementation of the Concept of development of procedures for granting of the state and municipal services in electronic form. In the concept main objectives, the principles and the directions of further development of procedures for granting of the state and municipal services in electronic form are defined. The concept contains target model of service in electronic form. The main principles - availability, simplicity, convenience, speed. In particular, convenient services of identification and authentication, navigation and search services, information on services available to it, contextual helps, services of the automated filling of forms of statements have to be provided to the applicant. It is necessary to minimize the temporary and financial expenses of citizens connected with receiving services, to minimize number of visits of department. It is thus important to provide availability of various forms (ways) of receiving services: in electronic form, by phone, by mail, the personal appeal to body or the multipurpose center. Is inadmissible to provide access to services through paid specialized intermediaries.