The terms for the provision of state and municipal services have been significantly reduced in the Republic of Tatarstan

This was announced in her report on the best practices of digital transformation of public services of the Republic of Tatarstan by the Deputy Minister of Economy of the region Natalya Kondratova as part of the conference “Strategy for the transformation of public services into the 24/7 format”, MFC: practice and new approaches".

The All-Russian Conference brought together 350 participants from 78 subjects of the Russian Federation. The main topic of the forum was the digitalization of public services and their provision to citizens in a 24/7 format, the improvement of a proactive and client-centric approach to the provision of services to the population.

Today in Russia there are more than 250 thousand state and municipal services. The Ministry of Economic Development is systematically working to improve the quality of their provision.

At the conference, it was said that the task of the state today is to create super services, applications, platforms for convenient, and most importantly, fast and high-quality receipt of public services.

“The concept of providing public services in the 24-hour format through the My Documents centers was adopted by the Government of Russia in pursuance of the relevant order of the President of Russia,” said Alexei Khersontsev, State Secretary - Deputy Minister of Economic Development of the Russian Federation.

Tatarstan has been identified by the Ministry of Economic Development of the Russian Federation as a pilot region in the work to improve federal legislation as part of the implementation of the Concept for the transition to round-the-clock provision of the absolute majority of state and municipal services without the need for a personal presence of a person.

In her report, Natalya Kondratova dwelled on the experience gained by the republic in the transformation and digitalization of services, announced the results of their reengineering carried out in the region, as well as plans for further work in this direction.

“The built-in process made it possible, taking into account the opinion of experts, to reengineer municipal services and reduce the time for their provision from 2 to 12 times. In addition, regardless of the place of application, the lists and forms of documents, as well as the terms have become uniform,” the Deputy Minister noted.

As an example, Natalya Kondratova cited a service for installing an advertising structure. Prior to the transfer to electronic form, the term for its provision in the regions of the republic varied greatly and ranged from 13 working days to two months. After the transfer to electronic form, the service began to be provided in 12 working days in the same way in all districts.

The Deputy Minister of Economy also spoke about the upcoming plans. This year, work on reengineering of service delivery processes continues. The President of the Republic of Tatarstan has set the task of converting the remaining 200 services into electronic form.